FrontDesk Ally
01
Missed calls
Providers are with patients. Callers hang up, text a competitor, or never leave a voicemail.
Built for Nashville med spas & clinics
Your clinic's AI front desk
FrontDesk Ally drafts Google review replies, sends appointment reminders, rebooks no-shows, and texts back missed calls — so your team can stay with patients, not the phone.
No long contract for the pilot. You approve replies before anything posts.
The front desk never gets quieter
Busy aesthetic and wellness clinics lose time and bookings to the same three gaps — every week.
02
Unanswered reviews
Google reviews pile up. Silence looks like indifference to the next person shopping for a clinic.
03
No-shows
Open chairs cost more than a reminder text. Recovering a missed visit the same day is rare without a system.
What FrontDesk Ally does
Four focused agents. Scheduling and marketing language only — never clinical advice.
★
Review responder
Drafts replies in your voice. Praise gets a warm thank-you; critical reviews get a careful offline handoff.
⏰
Appointment reminders
24-hour and 2-hour texts with time, location, and how to reschedule — no treatment names.
↺
No-show rebooking
Same-day follow-up plus a soft nudge later, with a booking link or REBOOK reply.
↵
Missed-call text-back
Instant SMS when a call is missed: sorry we missed you, text us here, or book online.
See the tone
Examples below are fictional and labeled as such. Real pilots use your brand voice and your approval gate.
Example review · positive
Sample only
Reviewer wrote
“Everyone was so kind and the rooms were calm. I felt informed the whole time and already booked my next visit.”
Draft owner reply
Thank you — kind words like yours mean a lot to our team. We’re glad every visit feels clear and welcoming. See you next time!
Example review · critical
Sample only
Reviewer wrote
“Waited longer than expected and felt unattended. Staff were polite, but the experience didn’t match what I hoped for.”
Draft owner reply
We’re truly sorry your visit didn’t meet the standard you deserve. Your experience matters — please call or email and ask for the manager so we can make this right privately.
Example review · mixed
Sample only
Reviewer wrote
“The clinician was wonderful, but the waiting area felt crowded and a bit worn. I’d come back for the care — the space could use love.”
Draft owner reply
Thank you for the kind words about our clinician — and for the honest note about the space. Comfort matters to us. We’d welcome a quick offline conversation so we can improve.
Sample SMS sequences
Placeholders shown in brackets. All templates include STOP language where appropriate.
24-hour reminder
Hi [FirstName] — reminder from [Clinic]: you have an appointment tomorrow ([Day]) at [Time]. Location: [AddressOrLink]. Need to reschedule? Reply here or call [Phone]. Reply STOP to opt out.
No-show follow-up
Hi [FirstName], we missed you at [Clinic] today. No worries — reply REBOOK or use [BookLink] and we’ll help find a new time. Call [Phone] if easier. Reply STOP to opt out.
Missed-call text-back
Hi — sorry we missed your call at [Clinic]! Text us here with what you need, or book online: [BookLink]. Call [Phone] for urgent matters. Reply STOP to opt out.
Post-visit review ask
Hi [FirstName] — thanks for visiting [Clinic]! If you have a moment, a Google review helps others find us: [ReviewLink]. Questions? Text us anytime. Reply STOP to opt out.
How the free 2-week pilot works
Three setup steps. You stay in control of what goes live.
Connect Google Business Profile
Invite FrontDesk Ally as a Manager on your listing. Optional: approve-before-post so every reply waits for your tap.
Connect your booking tool
Vagaro, Boulevard, Mindbody, Zenoti, GlossGenius, or a simple tomorrow’s-appointments feed — enough for time, phone, and status. No charts.
Approve voice & rules
Brand tone, quiet hours, STOP language, and a human gate for critical reviews. Then go live on Clinic Growth for the pilot.
Privacy, by design
We keep AI messages on scheduling and marketing copy. That is a product rule — not a certification claim.
No patient health info in AI messages
Reminders and replies never confirm diagnoses, procedures, medications, or chart details.
Human gate for hard cases
Clinical questions and low-star reviews route to your team. AI does not give medical advice.
FAQ
Straight answers before you book a call.
Is the 2-week pilot really free?
Yes. We run Clinic Growth for two weeks so you can see reply quality, reminder volume, and time saved. No charge for the pilot window.
Will anything post without our approval?
Not if you use approve-before-post (recommended). You can review every Google reply before it goes live.
Which booking tools do you support?
Vagaro, Boulevard, Mindbody, Zenoti, GlossGenius, and other setups via a simple appointments feed when APIs are slow to provision.
Do you store patient charts?
No. We work from scheduling signals (time, phone, status) and public review text. AI messages stay on scheduling and marketing language.
Who is FrontDesk Ally?
A Nashville-area product from Jerry Sanders / River Cloud, built for local med spas and clinics first. Contact: jerry@rivercloudai.com.
Start your free 2-week pilot
Tell us a little about your clinic. We’ll reply from jerry@rivercloudai.com to set up Google Business Profile access and booking.